Digitech Service Centre (DSC) was established to serve our most valuable contributors, our customers. DSC is housed in a purpose built, well equipped, up to date facility, staffed with a team of over 115 qualified technicians both expatriate and local from diverse backgrounds. DSC’s main point of contact is through the Customer Information Centre (CIC), with a number of agents available through out the day to advise and help customers with product, sales as well as service queries. Digitech CIC employs friendly and highly skilled personnel, and is equipped with the latest technology to assist its agents with the correct information to address the customers’ enquiry.
Main business functions of Digitech Service Centre:
- Maintenance of all products sold by Central Advanced Digitech covering the entire LG range of products distributed in Sudan
- Installation of all LG products including LCDs, PDPs, Automatic Washing Machines, Refrigerators and Air Conditioning Systems
- AC Project Management, Free Consultation and Design
- Provision of Original Materials & Spare Parts
- Execution of Annual Maintenance Contracts
- Customer Care
The Service network includes:
- 3 Regional Branches
- 2 Service Centre Branches in the heart of Khartoum
- An expanding network of over 20 Authorised Maintenance Centres
- Centralised Call Centre with highly qualified agents